FAQs
Return and Refund
How can I return my order?
You can return your order within two weeks without any reason. To do so, purchase a shipping label from your trusted shipping service provider and send the order back to:
- Tier-Shirts.com
- print fulfillment
- Vitalisstraße 202
- 50827 Cologne
We will check the goods and refund the money to the payment method you originally used.
The following items are generally excluded from return: worn, washed, destroyed or incomplete clothing
(Hanging tag cut off).
Use the return form :
Is an exchange possible?
Unfortunately, an exchange is not possible. You must send your order back to us and reorder. You will receive the credit as soon as possible after receipt has been verified.
pay
How can you pay us?
- ShopPay
- Paypal
- Google Pay
- Apple Pay
- Visa
- Mastercard
- maestro
- Amex
- Union Pay
- Klarna
Purchase on account or cash on delivery is not possible.
When will I receive an invoice?
You will receive an invoice to your registered email address immediately after dispatch. The address you created will be used as the billing address.
washing instructions
What should I keep in mind when washing?
To ensure your printed textiles last as long as possible, you should consider the following washing instructions:
Wash textiles before first wear (contain print residues)
Place textiles in cold water before washing for the first time (prevents possible shrinkage)
Washable up to 30° (screen printing and digital printing)
Turn textiles inside out before washing
Do not use fabric softener or heavy-duty detergent
If possible, do not put in the dryer
When ironing, turn inside out, do not iron over the printed area
Do not pull, tug, scratch or tear the print